The Account Manager is responsible for project and order management which includes meeting all customer expectations and timelines. Their duties include continuously looking for ways to improve processes and communicates ideas to direct management, while proactively managing/driving project process, soliciting new business, and promoting the company’s products and services. The Account Manager is expected to drive Container Graphics CS1 mindset and always represent the company in a positive, energetic, and consistent manner. The Account Manager reports directly to the Senior Account Manager

• Expedite, manage, and screen the order process in a timely, accurate and complete manner
• Maintain all records pertaining to orders, customer database and other related communications in a safe and organized manner according to company guidelines
• Ensure that appropriate actions are taken to resolve customer problems and concerns
• Collect, coordinate, and responded timely information needed to respond to customer requests (i.e., timelines and order status)
• Anticipate bottlenecks, clarifies project priorities, identifies risk, and escalates issues that cannot be resolved
• Participate in all required meetings (i.e., project kick off’s, graphic reviews, vendor, and status meetings)
• Communicate art and printing recommendations
• Coordinate and collaborate with other partners on the account
• Monitor all trackers and provide status updates
• Manage all initial requests form customers and monitor uploading of the art files
• Proactively communicate with the customer, plant personnel, and senior management preproduction meetings and timelines for all projects
• Monitor, manage, and communicate information from all trackers including, missing information or past due tasks to the customer, and other team members
• Follow all CGC corporate safety program requirements
• Perform all other related duties as assigned

• Highschool Diploma or equivalent
• 1-3 years of customer service/account manager experience

• Associate or bachelor’s degree in business, communication, or any related field
• 3-5 years of account manager experience
• Corrugated and consumer packaged goods (CPGs) background

• Understanding of quality standards and health and safety regulations
• Knowledge of performance evaluations and budgeting concepts
• Proficient in Google Workspace and the Corporation’s order entry/ERP software
• Proficient with Microsoft Office suite (i.e., Outlook, Word, Excel, PowerPoint, and Teams)
• Ability to read with comprehension, write accurately, listen carefully, and speak clearly
• Excellent organizational, time-management and leadership skills
• Strong decision-making skills and a result driven approach
• Basic knowledge of math fundamentals, including but not limited to fractions, decimals, and basic geometry
• Ability to multitask and prioritize work to accelerate the order process and ensure the customer due dates are met
• Ability to work effectively and efficiently at a fast pace
• Advanced computer skills, with an aptitude to learn new systems and procedures
• Hands-on knowledge of office machines and equipment
• Knowledge of Adobe Creative Cloud (Acrobat, Illustrator)
• Knowledge of structural design software (e.g., Artios CAD)
• Ability to type quickly and accurately
• Understand online security best practices

• Prolonged periods sitting at a desk and working on a computer
• Perform repetitive motions
• Lift up to 25 pounds safely

• Hybrid Remote Position; working hours are based on the Central time zone (Candidate must have a dedicated space to work with limited distractions and access to a fast uninterrupted Wi-Fi connection
• Up to 25% travel
• Ability to reliably commute to local CGC facility

Our company offers:

• Medical, Dental, and Vision Insurance
• 401 (k)
• Flex Spending Account (FSA)
• Paid Time Off
• Company paid Life Insurance

CGC is an equal opportunity employer.

The Technical Manufacturing Consultant is responsible for acting as a liaison between both sales and production to provide correct specifications for customer’s machines, train customers as needed on new equipment installs, provide basic training on tooling and tooling repairs / maintenance, and provide press side support on projects and new machine installs. In addition, they will conduct die shop audits in each regional die shop to help drive standards and consistency across the division. The Technical Manufacturing Consultant is expected to drive Container Graphics CS1 mindset and always represent the company in a positive, energetic, and consistent manner. The Technical Manufacturing Consultant reports to the Regional Manager.

• Understand and adhere to the CGC Corporate product standards and processes.
• Support customers with training on best practices for utilizing and maintaining CGC tooling.
• Provide classroom and hands on training to customers & CGC employees on best practices.
• Provide clear and precise tooling specifications and keep CGC’s systems updated with this information.
• Work with CGC’s regional production department on product knowledge and procedures for standardization.
• Support the development of quality assurance and safety systems for operations across the corporation.
• Detect errors and conduct Root Cause Analysis and implement appropriate corrective actions to prevent reoccurrence of errors.
• Audit processes and individuals for compliance to SOP’s and coach / motivate those individuals in order that they can successfully comply with SOP’s.
• Review cutting die files and photos from different CGC production plants as needed.
• Support and advise Regional Production Managers as needed on corporate direction.
• Create and maintain relationships with OEM and Customer Technical Team members.
• Ensure the customer success is our number one priority.
• Travel regularly to CGC plants, customers, and prospective customers locations; including overnight travel.
• Keep track and submit expense reports accurately.
• Follow all CGC corporate and customer safety program requirements.
• Perform all other duties as assigned.

• High School Diploma or equivalent
• 1-3 years of packaging industry experience

• 3-5 years of packaging industry experience
• 3-5 years of corrugated cutting die experience

• Ability to lead by example, using honesty, integrity, and sincerity.
• Ability to communicate well, verbally, in writing and via computer.
• Ability to work well with all levels of decision makers and interact with customers.
• Proficient in the use of computers and other electronic devices as related to email, Microsoft Software (Excel, Word, Power Point, and Adobe) pdf documents and photography.
• Must possess organization and communication skills to conduct seminars/training for company personnel and customers.
• Exercise good judgement, strong decision-making skills and results driven approach.
• Ability to multitask and prioritize work to accelerate processes to ensure customer deadlines are met.
• Understanding of quality standards and health and safety regulations.
• Basic knowledge of math fundamentals, including but not limited to fractions, decimals, and basic geometry.

• Physical effort is required in walking, inspecting, speaking, lifting, reaching, pulling and pushing.
• Mental effort required is substantial to follow through on production schedule, overcome and solve issues on press, in customer’s plants and CGC die shops as needed.
• Lift up to 65 pounds safely

Our company offers:

• Medical, Dental, and Vision Insurance
• 401 (k)
• Flex Spending Account (FSA)
• Paid Time Off
• Company paid Life Insurance

CGC is an equal opportunity employer.